Shipping policy

Simple Sapphire Shipping Policy

📦 Order Processing

All orders are processed within 2–5 business days (Monday–Friday, excluding holidays). Once your order has shipped, you will receive a confirmation email with your tracking number.

During high-volume seasons, processing times may take slightly longer. We appreciate your patience as every piece is made or sourced with care.

🌍 Shipping Locations & Delivery Times

We proudly ship worldwide. Delivery times vary based on your location and shipping method chosen at checkout.

United States (Domestic):

  • Economy: 5–8 business days

  • Standard: 3–4 business days

  • Express: 1–2 business days

Canada:

  • Economy International: 6–10 business days

  • Standard International: 4–8 business days

  • Express International: 1–5 business days

Australia & New Zealand:

  • Economy International: 6–18 business days

  • Standard International: 6–12 business days

  • Express International: 1–5 business days

All Other Countries:

  • Economy International: 6–18 business days

  • Standard International: 6–12 business days

  • Express International: 1–5 business days

🕒 Delivery times are estimates and may vary due to customs delays or carrier issues outside our control.

🚚 Shipping Carriers

We use trusted global carriers including USPS, UPS, DHL, and FedEx for domestic and international orders.

Some of our products are fulfilled through verified print-on-demand or manufacturing partners (such as Printify, Printful, or AliExpress suppliers). Depending on the item, your order may arrive in multiple packages.

💠 Tracking Your Order

Once shipped, you’ll receive a tracking link via email. Tracking updates may take 24–48 hours to appear after dispatch.

🏢 Warehouse & Fulfillment

Simple Sapphire products are fulfilled from multiple locations to ensure faster delivery:

  • U.S. Fulfillment Centers (Printify/Printful Partners)

  • AliExpress Global Warehouses (China, U.S., or EU)

📦 Shipping Fees

Shipping costs are calculated at checkout and vary based on product weight, destination, and chosen shipping speed. Promotional free shipping offers will be clearly stated when available.

⚠️ Customs, Duties & Taxes

International shipments may be subject to import duties or taxes set by your country’s customs office. Simple Sapphire is not responsible for these fees. Customers are responsible for paying any applicable import costs.

🖤 Lost, Stolen, or Delayed Packages

If your tracking shows “delivered” but you haven’t received your package, please contact the shipping carrier first.
If the issue remains unresolved, email us at support@simplesapphire.com within 7 days of the expected delivery date so we can help file a claim or reissue your order if eligible.

✨ Address Accuracy

Please double-check your shipping address before completing checkout. We are not responsible for delays or losses caused by incorrect or incomplete addresses.

💌 Need Help?

If you have any questions about shipping or order tracking, please contact our support team at:
📧 support@simplesapphire.com
We typically respond within 24–48 hours.